Reviewed April 2021 V.1.1
WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?
We will collect and use the following personal information about you:
Information we collect about you automatically. With regard to each of your visits to our website, we will automatically collect information about your visit including:
This data is anonymous and presented at an aggregated level so that we can use it to improve the site and give customers a better experience in the future. We use Google Analytics to do this and Google stores this information (see the section below entitled “Cookies” for further information). Information we receive from other sources. We may occasionally obtain personal information about you from credit reference agencies.
WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?
We will use your personal information set out above as follows:
We treat your personal information confidential and we do not use it for any other purposes. Your personal information will never be supplied to external third parties (other than those described in this policy) that you have not explicitly consented to unless we are required to do so in order to comply with legal, statutory or regulatory obligations; to prevent and/or to detect crime.
WHAT IS THE LEGAL BASIS ON WHICH WE COLLECT AND USE YOUR PERSONAL INFORMATION
Under data protection law, we must have a legal basis to use your personal information. We have set out these out below.
We will use your personal information:
We do not consider that our legitimate interests in promoting our products and services have a disproportionate effect on your rights because when we collect your personal information which we intend to use for marketing purposes, we always offer you the opportunity to opt-out of marketing and we allow you to unsubscribe at any point. If you have not provided us with your personal information during the course of a sale or negotiation for sale, we will send marketing correspondence on the basis that you have consented to us doing so. Please see the separate “Marketing” section below for further information on this;
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION
We will not keep your personal information for longer than we need it for the purposes we have explained above. The Retention period for data will depend on the type of data we hold. The data will be securely deleted in accordance with our data retention policy. We will securely delete the information you give us when registered for our newsletter immediately after you withdraw your consent for us to send you newsletters. We will securely delete the information you give us to process your credit account application 7 years post account closure. We will securely delete the information you give to us when we submit an order for goods or services after 7 years has expired from the date of your last order. We will securely delete any information you give to us when applying for a job or prospective job after 6 months following the competition of the recruitment process.
Where we obtain your personal information during the course of a sale or the negotiation of a sale, unless you have opted-out of marketing texts and newsletters at the time we collected your personal information, we will use your personal information to:
Where we obtain your personal information because you have signed up to receive marketing texts and newsletters, we will use your personal information to send you promotions or updates. You may opt-out of receiving marketing communications at any time. You can withdraw your consent at any time by contacting the Data Protection Officer, Grant and Stone Limited, Unit 2, Mill End Road, High Wycombe, Buckinghamshire, HP12 4AX, by calling 01494 430348 or via email at firstname.lastname@example.org or by unsubscribing using the link in any of our marketing communications. Where you opt-out of receiving marketing communications, we will retain your personal data to the extent necessary to continue performing our contract with you or your organisation, for example, if you have a live credit account but we will not send any marketing to you.
WHO DO YOU SHARE MY PERSONAL INFORMATION WITH?
We use reputable third parties to provide us with support for our internal systems and also to develop and improve our website. We will share your personal information with our suppliers to the extent it is necessary for them to perform their services to us. Most notably this will be with the providers of our IT systems. We consider it is in our legitimate interests to be able to use reputable third-party providers to facilitate us having well-functioning IT systems and website and to fix any issues with our IT systems and website where we have a contract with them which requires them to observe your rights in relation to data protection.
If you have applied for a credit account, we will share your personal information with credit reference agencies for the legitimate interest of establishing your creditworthiness and assessing whether to open your credit account with us. We do this on the basis that is our legitimate interest as a business to credit check our customers and potential customers in order to safeguard our finances. We consider the use of your personal information is proportionate because we will only pass limited information to reputable credit reference agencies.
We may share the personal information that you give us with reputable third party suppliers to the extent necessary to fulfil the contract entered into between us. This personal information will include your name, delivery address, email address and phone number. This information is required for the courier to deliver your order to your chosen delivery address and to be able to contact you with tracking information or to be able to contact you on the delivery day if necessary.
We also use Mail Chimp and Text Local to facilitate the sending of marketing communications and promotions. We consider that our use of your personal information is in our legitimate interests as is proportionate because we only pass personal information to this provider as required to send marketing communications and our newsletter. We do not share your personal information that we have for marketing purposes with any third parties.
WHAT RIGHTS DO I HAVE OVER MY PERSONAL INFORMATION?
You have a number of rights over your personal information, which are:
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