The Company
Grant & Stone is a local, independent company that’s been established for over 30 years.
Our expanding network of building & plumbing merchants, electrical wholesalers and kitchen & bathroom showrooms spread across Buckinghamshire, Berkshire, Hertfordshire, Middlesex and Oxfordshire and boast an annual turnover of around £100 million.
Our staff have the opportunity to develop and progress within a growing company and have a real impact on our success. In turn, they are recognised for their hard work with competitive salaries with annual reviews, discounted gym memberships, access to subsidised private healthcare, specialist training and a friendly work environment.
We recruit for a variety of positions across our branches on an ongoing basis, so if you are enthusiastic, hardworking and customer-focused then why not send your CV and covering letter to recruitment@grantandstone.co.uk
Please state in your email or covering letter which position you are applying for.
Trade Counter Assistant - Hemel Hempstead
Job Overview
Offer a high standard of service to customers who attend the branch, attending to their orders and enquires. Maintain a good technical knowledge of our product range and endeavour to maximise customer sales at all times.
Responsibilities and Duties
- Dealing with orders and enquiries received from customers and potential customers who attend the branch, whether they report directly to the trade counter, or present themselves anywhere else on the Company’s premises. In particular, offering direct assistance to customers.
- Processing customer telephone orders that come into the branch.
- Offering a high standard of customer service by greeting customers and politely ascertaining their needs and wants. If appropriate recommending and pointing out items matching their needs, and accurately describing product features and benefits to maximise sales and customer satisfaction.
- Adopting a pro-active approach to maximise sales to existing customers.
- Actively making enquiries with customers who are not trading with Grant and Stone by exploring new sales opportunities where possible.
- Resolving customer queries, investigating complaints, and resolving these as soon as possible.
- Where appropriate, renegotiating product standard price, and considering special prices when necessary to maximise product sales.
- Be proactive in maintaining up to date technical knowledge of all products sold, ensuring that product knowledge is kept up to date with any technical product updates and changes.
- Attend training relating to the role if requested by the Company.
- Observe strict adherence to the Company’s health and safety procedures at all times.
- Undertake additional or alternative tasks and duties in line with the branch requirements.
Qualifications and Attributes
- Basic addition and subtraction skills
- Minimum 2 years’ experience in a customer-facing role or equivalent experience
- Ability to work under minimal supervision
- Able to prioritize workload effectively
- Ability to maintain technical knowledge of product ranges
- Capable of interpreting customers’ needs where appropriate
- Ability to work as part of a team
- Willingness to undertake training to improve capability in the role
- Personable demeanour and friendly personality
Van Driver / Yard Person – Hemel Hempstead
Job Overview
Efficient loading of vehicles and making deliveries to sites and customers. Collecting and/delivering goods to and from other branches. Undertaking various other driving jobs required in relation to the efficient operation of the business. Assisting in the yard area with deliveries and assisting customers where necessary.
Responsibilities and Duties
- Lift materials and load vehicles, adopting safe lifting and handling procedures at all times.
- Ensure all loads are secure, stable and not hazardous.
- Ensure that the vehicle is roadworthy and safe. Performing the checks that are included in the standard company procedures.
- Report any concerns about the safety of your vehicle or any defect in maintenance or repair to your Branch Manager as and when they occur.
- Observe strict adherence to the Company’s health and safety procedures at all times
- Ensure that the appropriate personal protective equipment (PPE) is worn at all times.
- Accurately completing delivery paperwork
- Adopt a pro-active approach to increasing sales, by looking out for new sites and developments which could result in new business leads
- Serving customers who attend the branch, and offering direct assistance, especially when they are in the yard or stores areas.
- Monitor the movement of traffic in the yard to ensure that no persons in the yard or in vehicles are in danger of collision or injury.
- Undertaking any other reasonable request as directed by the immediate Branch or Assistant Manager.
Qualifications and Attributes
- At least 1 years’ experience in a similar role
- Hold a valid category C driving licence (Class 2)
- Have a clean driving record
- Have good customer service skills
- Have good verbal communication skills
- Ability to take instructions and work under minimal supervision
- Ability to work well under pressure
- Be thorough and pay attention to detail
- Flexible
- Be organized in prioritizing workload effectively
- Be physically fit
- Ability to work on own initiative and work as part of a team
- Maintain a good knowledge of health and safety policy and procedures at all times
Yard Person - Chalfont
Job Overview
Assist suppliers with deliveries into the yard, organize and look after goods while they are in the yard, and assist customers, drivers and other members of staff, with the removal of goods from the yard.
Responsibilities and Duties
- Monitor the movement of traffic in the yard to ensure that no persons in the yard or in vehicles are in danger of collision or injury.
- Arranging the storage and handling of materials in the yard having at all times, a particular regard for the health and safety of all staff, customers or other people who attend the yard.
- Keep the yard tidy and orderly at all times ensuring that there are no tripping hazards, or danger from falling or protruding items.
- Lift materials and load vehicles when necessary, adopting safe lifting and handling procedures at all times.
- Serving customers and potential customers who attend the branch, and offering direct assistance to them when it appears that they are not being attended to, especially when they are in the yard or stores areas, but also in any other area of the premises.
- Observe strict adherence to the Company’s health and safety procedures at all times. In particular, being careful in the use of equipment such as forklift trucks and Bobcats loaders. The company’s set procedures for use of such equipment should be followed strictly at all times, to ensure the safety of yourself and other people using the yard.
- Ensure that the appropriate personal protective equipment (PPE) is worn at all times for example protective boots, high visibility jackets, helmets, dust masks and gloves as instructed by your supervisor.
- Making deliveries to sites and to customers on occasion to cover holiday.
Qualifications and Attributes
- Hold a valid category C driving licence (Class 2)
- Possess strong verbal communication skills
- Ability to take instructions and work under minimal supervision
- Flexible
- Be organized in prioritizing workload effectively
- Be physically fit
- Ability to work on own initiative and work as part of a team
- Have a forklift truck qualification or be willing to undertake training
- Maintain a good knowledge of health and safety policy and procedures at all times
Kitchen / Bathroom Designer - Aylesbury
Job Overview
To be responsible for developing sales, increasing margin and continuing to build strong customer relationships within the showroom. To provide great customer service, and specify customer needs in a timely and proactive manner.
Responsibilities and Duties:
• Can demonstrate a proven track record in sales and have worked in a targeted environment.
• Deal with all customer queries as professionally and quickly as possible; taking responsibility for the end to end sales process.
• Preparing and managing effective meetings with customers in the showroom, or on-site
• Executing and coordinating the sale of the kitchens or bathrooms
• Achieving sales in line with your agreed personal sales targets
• Placing your customer’s orders directly with suppliers in accordance with company procedures, collating orders and arranging delivery.
• Following up sales enquiries and quotations
• Maintaining and developing existing and new customer relationships
• Continually developing and updating your product knowledge
• Ensuring efficient stock ordering procedures
• Maintaining a clean, tidy and attractive showroom and storage space at all times
• Ensuring a high standard of customer care, service and after-sales support
Qualifications and Attributes
• Have good verbal communication skills
• Previous experience using CAD software
• Working as part of a team but also able to work on your own initiative
• Ability to take instructions and work under minimal supervision
• Flexible
• Displaying a flexible, hands-on approach to all aspects of the work
• Be organized in prioritizing workload effectively
• Ability to work on own initiative and work as part of a team
• Maintain a good knowledge of health and safety policy and procedures at all times
• IT skills essential
• Extensive Sales experience within the Kitchen/ Bathroom design industry
HGV Driver – Aylesbury 3CS
About Us
Grant and Stone are a leading independent Builders Merchant, specialising in providing building supplies to the construction industry. We are proud to have an expanding network of building & plumbing merchants, electrical wholesalers, and kitchen & bathroom showrooms within our portfolio.
Due to the continued success and expansion of our business, an exciting opportunity has arisen for an HGV Driver to join our team at our 3CS Aylesbury Builders Merchants.
Job Overview
Loading the vehicle and making deliveries to sites and to customers. The role may also be required to collect and or deliver goods to and from other branches. In addition, the job holder may also be required to undertake various other driving jobs that are required in relation to the operation of the business.
Responsibilities and Duties
Lift materials and load vehicles, adopting safe lifting and handling procedures at all times.
Ensure all loads are secure, stable, and not hazardous. Ropes, nets, sheets, and any other restraining devices should be used for this purpose.
Ensure that at all times your vehicle is roadworthy and safe. Perform the checks that are included in the standard company procedures, and check your vehicle generally as necessary to make sure it is safe to use.
Report immediately any concerns about the safety of your vehicle, or any defect in maintenance or repair to your Branch Manager.
Observe strict adherence to the Company’s health and safety procedures at all times. In particular, being careful in the use of equipment that is attached to your vehicles such as Hiab cranes and tipping equipment. The company’s set procedures for use of such equipment should be followed strictly at all times, to ensure the safety of yourself and other people.
Ensure that the appropriate personal protective equipment (PPE) is worn at all times for example protective boots, high visibility jackets, helmets, dust masks, and gloves.
Completing delivery paperwork
Adopt a pro-active approach to increasing sales, by looking out for new sites and developments seen while driving which could result in new business leads
Serving customers and potential customers who attend the branch, and offering direct assistance to them when it appears that they are not being attended to, especially when they are in the yard or store areas, but also in any other area of the premises.
Qualifications and Attributes
Hold a valid category C driving license (Class 2)
Trained in the use of Hiab cranes and tipping equipment
Have good customer service skills
Have good verbal communication skills
Ability to take instructions and work under minimal supervision
Ability to work well under pressure
Be thorough and pay attention to detail
Flexible
To find out more please visit: https://www.grantandstone.co.uk/
Van Driver/Warehouse Person -Enfield Electrical Wholesalers
About Us
Grant and Stone are a leading independent Builders Merchant, specialising in providing building supplies to the construction industry. We are proud to have an expanding network of building & plumbing merchants, electrical wholesalers and kitchen & bathroom showrooms within our portfolio.
Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Van Driver/ Warehouse Person to join our team at our Enfield Electrical Wholesalers Branch.
Job Overview
Efficient loading of vehicles and making deliveries to sites and customers. Collecting and/delivering goods to and from other branches. Undertaking various other driving jobs required in relation to the efficient operation of the business. Assisting in the yard area with deliveries and assisting customers where necessary.
Responsibilities and Duties
- Lift materials and load vehicles, adopting safe lifting and handling procedures at all times.
- Ensure all loads are secure, stable and not hazardous.
- Ensure that the vehicle is roadworthy and safe. Performing the checks that are included in the standard company procedures.
- Report any concerns about the safety of your vehicle, or any defect in maintenance or repair to your Branch Manager as and when they occur.
- Observe strict adherence to the Company’s health and safety procedures at all times
- Ensure that the appropriate personal protective equipment (PPE) is worn at all times.
- Accurately completing delivery paperwork
- Adopt a pro-active approach to increasing sales, by looking out for new sites and developments which could result in new business leads
- Serving customers who attend the branch, and offering direct assistance, especially when they are in the yard or stores areas.
- Monitor the movement of traffic in the yard to ensure that no persons in the yard or in vehicles are in danger of collision or injury.
- Undertaking any other reasonable request as directed by the immediate Branch or Assistant Manager.
Qualifications and Attributes
- At least 1 years’ experience in a similar role
- Have a clean driving record
- Have good customer service skills
- Have good verbal communication skills
- Ability to take instructions and work under minimal supervision
- Ability to work well under pressure
- Be thorough and pay attention to detail
- Flexible
- Be organized in prioritizing workload effectively
- Be physically fit
- Ability to work on own initiative and work as part of a team
- Maintain a good knowledge of health and safety policy and procedures at all times
To apply please email recruitment@grantandstone.co.uk
Van Driver - Aylesbury Electrical Wholesalers
Job Overview
Efficient loading of vehicles and making deliveries to sites and customers. Collecting and/delivering goods to and from other branches. Undertaking various other driving jobs required in relation to the efficient operation of the business. Assisting in the yard area with deliveries and assisting customers where necessary.
Responsibilities and Duties
- Lift materials and load vehicles, adopting safe lifting and handling procedures at all times.
- Ensure all loads are secure, stable and not hazardous.
- Ensure that the vehicle is roadworthy and safe. Performing the checks that are included in the standard company procedures.
- Report any concerns about the safety of your vehicle or any defect in maintenance or repair to your Branch Manager as and when they occur.
- Observe strict adherence to the Company’s health and safety procedures at all times
- Ensure that the appropriate personal protective equipment (PPE) is worn at all times.
- Accurately completing delivery paperwork
- Adopt a pro-active approach to increasing sales, by looking out for new sites and developments which could result in new business leads
- Undertaking any other reasonable request as directed by the immediate Branch or Assistant Manager.
Qualifications and Attributes
- At least 1 years’ experience in a similar role
- Hold a valid category C driving licence (Class 2)
- Have a clean driving record
- Have good customer service skills
- Have good verbal communication skills
- Ability to take instructions and work under minimal supervision
- Ability to work well under pressure
- Be thorough and pay attention to detail
- Flexible
- Be organized in prioritizing workload effectively
- Be physically fit
- Ability to work on own initiative and work as part of a team
- Maintain a good knowledge of health and safety policy and procedures at all times
To apply, please send your CV to recruitment@grantandstone.co.uk