Jobs | Grant & Stone

The Company

Grant & Stone is a local, independent company that’s been established for over 30 years.

Our expanding network of building & plumbing merchants, electrical wholesalers and kitchen & bathroom showrooms spread across Buckinghamshire, Berkshire, Hertfordshire, Middlesex and Oxfordshire and boast an annual turnover of around £100 million.

Our staff have the opportunity to develop and progress within a growing company and have a real impact on our success. In turn, they are recognised for their hard work with competitive salaries with annual reviews, discounted gym memberships, access to subsidised private healthcare, specialist training and a friendly work environment.

We recruit for a variety of positions across our branches on an ongoing basis, so if you are enthusiastic, hardworking and customer-focused then why not send your CV and covering letter to recruitment@grantandstone.co.uk

Please state in your email or covering letter which position you are applying for.

Sales Assistant - Aylesbury Building (3Cs)

Job Overview

Offer a high standard of service to customers at all times, being mainly responsible for receiving and processing sales orders received from customers in our sales office, as well as dealing with customers who attend our trade counter. Assist and deal with enquiries received from customers and potential customers.

Over time, building trust-based relationships with customers. Having an understanding of what jobs they have on currently / coming up and gaining as many orders from this as possible.

Responsibilities and Duties

Dealing with orders and enquiries received from customers and potential customers over the phone, via email and in person, whether they report directly to the trade counter, or present themselves anywhere else on the Company’s premises. In particular, offering direct assistance to customers.
Offer a high standard of customer service by greeting customers and politely ascertaining their needs and wants. If appropriate recommending and pointing out items matching their needs, and accurately describing product features and benefits to maximise sales and customer satisfaction.
Adopting a pro-active approach to maximise sales to existing customers.
Actively making enquiries with customers who are not trading with Grant and Stone by exploring new sales opportunities where possible.
Resolving customer queries, investigating complaints, and resolving these as soon as possible.
Where appropriate, renegotiating product standard price and considering special prices when necessary to maximise product sales.
Liaise with suppliers, customers and branch drivers to assist with delivery planning and logistics.
Be proactive in maintaining up to date technical knowledge of all products sold, ensuring that product knowledge is kept up to date with any technical product updates and changes.
Attend training relating to the role if requested by the Company.
Observe strict adherence to the Company’s health and safety procedures at all times.
Undertake additional or alternative tasks and duties in line with branch requirements.

Qualifications and Attributes

Basic addition and subtraction skills
Minimum 2 years’ experience in an internal sales role or equivalent experience
Ability to work under minimal supervision
Able to prioritize workload effectively
Ability to maintain technical knowledge of product ranges
Capable of interpreting customers’ needs where appropriate
Ability to work as part of a team
Willingness to undertake training to improve capability in the role
Personable demeanour, good telephone manner and friendly personality

LGV Transit Driver - Hemel Hempstead

Job Overview

Loading the vehicle and making deliveries to sites and to customers. The role may also be required to collect and or deliver goods to and from other branches. In addition, the job holder may also be required to undertake various other driving jobs which are required in relation to the operation of the business.

Responsibilities and Duties

Lift materials and load vehicles, adopting safe lifting and handling procedures at all times.

Ensure all loads are secure, stable and not hazardous. Ropes, nets, sheets and any other restraining devices should be used for this purpose.

Ensure that at all times your vehicle is roadworthy and safe. Perform the checks that are included in the standard company procedures, and check your vehicle generally as necessary to make sure it is safe to use.

Report immediately any concerns about the safety of your vehicle, or any defect in maintenance or repair to your Branch Manager.

Observe strict adherence to the Company’s health and safety procedures at all times. In particular, being careful in the use of equipment that is attached to your vehicles such as Hiab cranes and tipping equipment. The company’s set procedures for use of such equipment should be followed strictly at all times, to ensure the safety of yourself and other people.

Ensure that the appropriate personal protective equipment (PPE) is worn at all times for example protective boots, high visibility jackets, helmets, dust masks and gloves.

Completing delivery paperwork.

Adopt a pro-active approach to increasing sales, by looking out for new sites and developments seen while driving which could result in new business leads

Serving customers and potential customers who attend the branch, and offering direct assistance to them when it appears that they are not being attended to, especially when they are in the yard or stores areas, but also in any other area of the premises.

Qualifications and Attributes

Hold a valid category C driving licence (Class 2)
Trained in the use of Hiab cranes and tipping equipment
Have good customer service skills
Have good verbal communication skills
Ability to take instructions and work under minimal supervision
Ability to work well under pressure
Be thorough and pay attention to detail
Flexible
Be organized in prioritizing workload effectively
Be physically fit

Ability to work on own initiative and work as part of a team

Maintain good knowledge of health and safety policy and procedures at all times

Warehouse Assistant - Amersham Bathroom Showroom

Job Overview

Warehouse assistants control the flow of stock through a warehouse, monitoring goods in and out, safely and efficiently moving and handling items and keeping stock records.

Responsibilities and Duties

Picking and loading daily deliveries
Overseeing customer orders and helping to make sure orders go out in a good time frame
Dealing with returns to suppliers
Working with the Management and Sales Staff to keep stock at optimum levels
The ability to work in the warehouse by themselves without constant supervision
Ready to jump in, learn and become part of the business
Able to lift and move boxes with ease
Maintaining a clean and organised warehouse
Ensuring that all stock is correctly labelled
Supporting other warehouse staff
General housekeeping duties
Perform general warehouse duties in order to maintain a smooth operation

Qualifications and Attributes

Full driving license to cover the van driver
Have good customer service skills

Have good verbal communication skills
Ability to take instructions and work under minimal supervision
Ability to work well under pressure
Be thorough and pay attention to detail
Flexible
Be organized in prioritizing workload effectively
Ability to work on own initiative and work as part of a team
Maintain good knowledge of health and safety policy and procedures at all times
Ideal candidates will have a valid forklift license

Internal Sales Assistant - Stevenage

We are seeking an Internal Sales Assistant for our Stevenage Electrical Branch.

Responsibilities and Duties:

Dealing with orders and enquiries received from customers and potential customers over the phone, via email and in person, whether they report directly to the trade counter, or present themselves anywhere else on the Company’s premises. In particular, offering direct assistance to customers.
Offer a high standard of customer service by greeting customers and politely ascertaining their needs and wants. If appropriate recommending and pointing out items matching their needs, and accurately describing product features and benefits to maximise sales and customer satisfaction.
Adopting a pro-active approach to maximise sales to existing customers.
Actively making enquiries with customers who are not trading with Grant and Stone by exploring new sales opportunities where possible.
Resolving customer queries, investigating complaints, and resolving these as soon as possible.
Where appropriate, renegotiating product standard price and considering special prices when necessary to maximise product sales.
Liaise with suppliers, customers and branch drivers to assist with delivery planning and logistics.
Be proactive in maintaining up to date technical knowledge of all products sold, ensuring that product knowledge is kept up to date with any technical product updates and changes.
Attend training relating to the role if requested by the Company.
Observe strict adherence to the Company’s health and safety procedures at all times.
Undertake additional or alternative tasks and duties in line with the branch requirements.

Qualifications and Attributes:

Basic addition and subtraction skills
Minimum 2 years’ experience in an internal sales role or equivalent experience
Ability to work under minimal supervision
Able to prioritize workload effectively
Ability to maintain technical knowledge of product ranges
Capable of interpreting customers’ needs where appropriate
Ability to work as part of a team
Willingness to undertake training to improve capability in the role
Personable demeanour, good telephone manner and friendly personality

Bathroom Design & Sales - Thame

We are seeking a Bathroom Design & Salesperson for our Thame Plumbers Branch.

We are a successful and growing specialist in the Kitchen and Bathroom Sector dealing with both trade and retail customers. We are looking for the right person to join our busy team to deal with all aspects of the Bathroom Design and Sales role.

The successful candidate will be required to undertake training if required, and carry out all aspects of showroom operations while providing the highest level of service to our customers.

They will also be expected to:

Communicate effectively with customers in person, over the phone and by email.

Correctly process estimates for customers, quoting correct pricing; delivery dates and stock requirements. Ensuring all documents are filed correctly
Participate as an effective and willing team member to achieve individual and team goals
Develop a sound understanding of company products and services
Provide a friendly and accurate after-sales service as required

Desired skills

Good communication skills
Presentable and professional
Can work well within a team and also individually
Exceptional attention to detail
Good accuracy skills
Can work to targets and deadlines

Qualifications required

Can work to targets and deadlines
Good understanding of what acceptable customer service is
Driver’s License - optional

Plant Hire Relief Driver / Yard Person - Hemel Hempstead Builders Merchants & Tool Hire.

Loading the vehicle and making deliveries to sites and to customers. The role may also be required to collect and or deliver goods to and from other branches. In addition, the job holder may also be required to undertake various other tasks related to the smooth running of the business.

Responsibilities and Duties

Safely load and unload plant and tools onto vehicles, adopting safe lifting and handling procedures at all times.

Ensure all loads are secure, stable and not hazardous. Ratchet straps will be available for this purpose.

Ensure that at all times your vehicle is roadworthy and safe. Perform the checks that are included in the standard company procedures, and check your vehicle generally as necessary to make sure it is safe to use.

Report immediately any concerns about the safety of your vehicle, or any defect in maintenance or repair to your Line Manager.

Observe strict adherence to the Company’s health and safety procedures at all times. In particular, being careful in the use of equipment that is attached to your vehicles such as Hiab cranes and tipping equipment. The company’s set procedures for use of such equipment should be followed strictly at all times, to ensure the safety of yourself and other people.

Ensure that the appropriate personal protective equipment (PPE) is worn at all times for example protective boots, high visibility jackets, helmets, dust masks and gloves.

Completing delivery/collection paper work and ensuring Insurance/Disclaimer paperwork are signed, printed and dated.

Adopt a pro-active approach to increasing sales, by looking out for new sites and developments seen while driving which could result in new business leads

Serving customers and potential customers who attend the branch, including raising Hire Contracts and offering direct assistance to them when it appears that they are not being attended to, especially when they are in the yard or stores areas, but also in any other area of the premises.

Cleaning equipment and keeping yard tidy

Some basic level servicing of mechanical and electrical equipment may be required. (Training would be provided)

Qualifications and Attributes

Hold a valid category C driving licence (Class 2)
Trained in the use of Hiab cranes and tipping equipment
Have good customer service skills
Have good verbal communication skills
Ability to take instructions and work under minimal supervision
Ability to work well under pressure
Be thorough and pay attention to detail
Flexible
Be organized in prioritizing workload effectively
Be physically fit
Ability to work on own initiative and work as part of a team
Maintain a good knowledge of health and safety policy and procedures at all times

Assistant Manager - High Wycombe

Job Overview

We are looking for a high-quality Assistant Branch Manager to join the team, someone with a sales management background who has a sales lead approach and operationally focused. Working alongside the Branch Manager you will be part of the senior management, helping drive forward the sales and profitability of the business.

Responsibilities and Duties

Assisting customers in the showroom and answering telephone calls.
Assist customers and potential customers with their bathroom design, through the use of CAD.
Working with the Branch Manager on all aspects of branch development and customer service.
Stock replenishment from ordering materials to ensuring adequate stock levels.
Any other appropriate duties are given by the Branch Manager
Supervision of a team of colleagues
Supporting the Branch Manager in the execution of the Sales plan for the branch
Ensuring the safe and efficient management of daily operations
Ensuring all branch activity is centred around the customer and ensuring they have the best possible experience
Provide cover for the Branch Manager when required

Qualifications and Attributes

A customer-focused approach
Develop and maintain an excellent relationship
Strong administration and organizational skills
Strong sales and negotiation skills
Confident communicator at all levels
Ability to build and maintain relationships
Approachable
Able to hit personal budgets
Be part of and help run a team

Van Driver - Reading Plumbers Merchant

Job Overview

Loading the vehicle and making deliveries to sites and to customers. The role may also be required to collect and or deliver goods to and from other branches. In addition the job holder may also be required to undertake various other driving jobs which are required in relation to the operation of the business.

Responsibilities and Duties

Lift materials and load vehicles, adopting safe lifting and handling procedures at all times.
Ensure all loads are secure, stable and not hazardous. Ropes, nets, sheets and any other restraining devices should be used for this purpose.
Ensure that at all times your vehicle is roadworthy and safe. Perform the checks that are included in the standard company procedures, and check your vehicle generally as necessary to make sure it is safe to use.
Report immediately any concerns about the safety of your vehicle, or any defect in maintenance or repair to your Branch Manager.
Observe strict adherence to the Company’s health and safety procedures at all times. In particular being careful in the use of equipment that is attached to your vehicle such as Hiab cranes and tipping equipment. The company’s set procedures for use of such equipment should be followed strictly at all times, to ensure the safety of yourself and other people.
Ensure that the appropriate personal protective equipment (PPE) is worn at all times for example protective boots, high visibility jackets, helmets, dust masks and gloves.
Completing delivery paper work
Adopt a pro-active approach to increasing sales, by looking out for new sites and developments seen while driving which could result in new business leads
Serving customers and potential customers who attend the branch, and offering direct assistance to them when it appears that they are not being attended to, especially when they are in the yard or stores areas, but also in any other area of the premises.

Qualifications and Attributes

At least 1 years’ experience in a similar role
Hold a valid category C driving licence (Class 2)
Have a clean driving record
Have good customer service skills
Have good verbal communication skills
Ability to take instructions and work under minimal supervision
Ability to work well under pressure
Be thorough and pay attention to detail
Flexible
Be organized in prioritizing workload effectively
Be physically fit
Ability to work on own initiative and work as part of a team
Maintain good knowledge of health and safety

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