| Privacy Policy Grant and Stone do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. |
|
Returns Policy
Returns Form & Returns Numbers When returning a product you will need a returns number, this will allow our warehouse department to expect your returned product and know who it has come from. Please call us on 01628 784 950 or email orders@grant-stone.co.uk and we will arrange to send one to you. Returns Policy - Changed your mind You may return your order within 7 working days from the day following delivery, subject to the following conditions and returns procedure: • You have obtained a returns number. The returns number must be clearly highlighted on the outside of the package in such a way that it does not damage the original retail packaging. • The goods must be returned to us in plain outer packaging, with no labels stuck on the manufacturers’ box. • When the goods are returned to our warehouse they will be inspected to ensure all parts are present and in a good condition. • After informing us within the 7 working day period, 'in line with Distance Selling Regulations' you then have a further 5 working days for the goods to be returned to us at Grant and Stone. • We will then issue you a full refund for the good’s that have been returned. • If the goods have been dispatched to you and then you have ‘changed your mind' you are responsible for the cost of sending back the items to us. • Any costs incurred to us for the refusal of a courier delivery will be deductable from your refund. Returns Policy - Damaged Goods / Items Missing Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get damaged in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally affected. Items also can occasionally get misrouted or lost in transit. For all orders that are delivered by carriers: • You agree to open all the boxes and check the goods for damages or missing items on the day of delivery. • Grant and Stone must be notified within 7 days of the delivery, if we are NOT notified within 7 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer because of your failure to notify us within 7 days. For large items delivered on pallets and bathroom sanitary wear: • You agree to check the goods for damage before signing the drivers’ delivery note. Writing ‘unchecked’ is still considered that the goods have been received in good condition and later claims for damages will not be considered. If the driver refuses to wait whilst you check the goods then you must refuse the delivery and contact us at orders"grant-stone.co.uk. If someone else is signing for the goods on your behalf you agree to advise them to check all the goods and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery. Returns Policy - Faulty Goods In the unfortunate event you receive a faulty item please see below for our procedures: • If an item has or develops a fault within the warranty period, please contact the manufacturer directly to arrange a repair or replacement. In most cases the manufacturer will arrange a collection and repair at no cost to yourself. Whilst we are more than happy to return faulty items to the manufacturer on your behalf, this does add an additional layer of administration to the repair process and ultimately increases the overall repair time (this can sometimes take around 2-4 weeks). For this reason we recommend you return any faulty products directly to the manufacturer. If the faulty item is returned to us: • All goods are tested on return to verify the fault and always before a replacement or refund is processed. We will refund the costs of the goods and the delivery charge if the goods are tested and proven to be faulty by the manufacturers. Any goods proven to be non-faulty will be returned to you. For more information or to report a fault please contact us at orders@grant-stone.co.uk PLEASE NOTE THAT ANY CUT CABLE IS NON RETURNABLE AND NO REFUNDS CAN BE GIVEN Return address Grant and Stone Unit 3 Furze Platt Business Centre Maidenhead Berkshire SL6 7PR orders@grant-stone.co.uk Telephone 01628 784 950 Click here for our full terms and conditions including returns policy. |
